We recommend these tools and techniques to help you be
more effective in your IT and back office cost reduction initiatives
We aim to use the most appropriate, effective tools and
techniques for each individual project. Whilst every client
engagement and project are unique, we have found that there are a
few powerful techniques that have proved their value our clients
over numerous assignments. If you need to use proven methods to make
rapid improvements in or more aspects of your organisation's
performance then click on the relevant link below to get a head
start towards great results.
Make and execute your strategic business decisions with greater pace and confidence
the exciting times of the booming frontier, it was said that there were
only two kinds of gunfighter “the Quick and the Dead”. Thankfully in
business your life doesn’t literally depend on the pace and accuracy of
your decision-making and execution – it only feels like a matter of life and death.
good decisions quickly and executing them rapidly with confidence
remains the key trademark shared by high-performing organizations.
We can all share this ideal objective and yet many times in the real
world we can find that the way forward on key business initiatives is
unclear, resulting in unnecessary stress and frustration in our
attempts to get important things done. So what can we do to help
improve our performance?
The RACI technique can help you make and then execute strategic business decisions with greater pace and confidence.
Learn more - click here to DOWNLOAD(145kb PDF) >>
Process Mapping & (Re-)design
picture is worth a thousand words'. Thus, when one needs to
understanding a process and all its intricacies clearly, e.g. in order
to improve or redesign it, drawing a diagram or map of it is very
Typically, two versions are
drawn: the current state of the process and the required state. If the
current process is performing reasonably well, then it is appropriate
to document it in sufficient detail that the documentation can be used
to train new staff and inform continuous improvement activities. If the
process is in need of radical overhaul ('re-engineering') then it is
normally only useful to document it to a sufficient level of detail to
identify the trouble spots and opportunities for improvement.
Continuous Improvement Cycles
PDCA (Plan, Do, Check, Act) and DMAIC (Define, Measure, Analyse, Design, Verify)
the 1950s, W. Edwards Deming introduced the Plan, Do, Check, Act (PDCA)
cycle for continuous improvement. The Six SigmaŽ methodology uses the
Define, Measure, Analyse, Design, Verify (DMAIC) continuous cycle.
Both of these cycles are a process - indeed, a culture - for institutionalising continuous improvement in an organisation.
Cause and Effect Analysis using the Ishikawa Fishbone & 5 Whys
techniques aim to get at the root causes of a problem and not just the
symptoms. Kaoru Ishikawa, a Japanese Quality pioneer, introduced a very
visual 'Fishbone' diagram that helps a whole team focus on this and get
rapidly to consensus.
The problem is put at
the 'head' of the backbone of a fish and categories of likely causes
are added as the 'bones'. Each cause discovered is added as a sub-bone
to the appropriate category and is subjected, in turn, to further
analysis (sprouting its own 'bones'), until the root causes are
discovered. The 'Five Whys' approach can be used, where the problem is
analysed to five levels, give or take a level, until it is clear that
the root causes have been found.
How confident are you that you are managing your key risks effectively?
simple but powerful risk management technique helps you increase your
ability to deliver projects and programmes more successfully.
aim is to ensure that you are able to understand, manage and
communicate the key risks standing in the way of your success. Sponsors
can quickly comprehend key issues and challenges and what needs to be
done. It's a simple and transparent method for building confidence in
your ability to deliver.
you would like to hear how you could deliver powerful solutions to your
pressing Service issues with a great deal less time and effort than you
might currently expect, why not ring John Corr on +44 20 7748 2225 for an initial discussion of your situation and specific challenges.